Last Updated: 4/02/2025
Welcome to Ruby Smiles Dental Clinic! By accessing and using our services, you agree to comply with these Terms and Conditions. Please read them carefully before booking an appointment or using our website.
1. Appointment Scheduling and Cancellation
- Scheduling: Appointments must be scheduled in advance through our clinic’s phone number or online booking system.
- Cancellation Policy: Cancellations must be made at least 24 hours before the scheduled appointment. Late cancellations may incur a fee to cover administrative costs.
- No-Show Policy: Failure to attend without prior cancellation will result in a penalty fee.
2. Payment Terms
- Fee Schedule: Service fees are provided upfront and may be subject to change with prior notice.
- Payment Methods: Payments are due at the time of service. Accepted payment methods include cash, credit cards, and mobile money transfers.
- Insurance Claims: While we assist with insurance claims, clients are responsible for any balances not covered by insurance.
3. Confidentiality
- All patient information is handled with strict confidentiality in compliance with Kenyan data protection laws.
- Patients have the right to access their dental records upon request.
4. Patient Responsibilities
Patients are expected to:
- Provide accurate personal and insurance information.
- Follow treatment instructions provided by the dentist.
- Arrive on time for appointments or give adequate notice for cancellations.
5. Consent for Treatment
Before any procedure, patients must provide informed consent after understanding the risks, benefits, and costs of the treatment.
6. Limitation of Liability
Ruby Smiles Dental Clinic is not liable for:
- Delays or cancellations caused by unforeseen circumstances.
- Adverse outcomes resulting from non-compliance with prescribed treatments.
7. Governing Law
These Terms and Conditions are governed by the laws of Kenya. Any disputes shall be resolved under Kenyan jurisdiction.
8. Changes to Terms
We reserve the right to update these terms periodically. Changes will be posted on our website, and continued use of our services implies acceptance of updated terms.
Contact Us
For questions regarding these Terms and Conditions, please contact us at: info@rubysmilesdental.co.ke